Quality risk in global supply network

Ying K. Tse, Kim H. Tan, Sai H. Chung, Ming Lim

Research output: Contribution to journalArticlepeer-review


Purpose - The rise of recent product recalls reveals that manufacturing firms are particularly vulnerable to product quality and safety where goods and materials have been sourced globally. The purpose of this paper is to explore the issues of quality and safety problems in global supply networks, and introduce a supply chain risk management (SCRM) framework to reduce the quality risk. Design/methodology/approach - A conceptual SCRM framework for mitigating quality risk is developed. In addition, four SCRM treatment practices are proposed by consolidating the empirical literature in the operations management and supply chain management areas. The general feasibility was discussed based on literature. Findings - The research has identified the root causes of the recent product recalls and a series of product harm scandals ranging from automobiles to unsafe toys. Supply chains are extended by outsourcing and stretched by globalization, which greatly increase the complexity of supply networks and decrease the visibility in risk and operation processes. Originality/value - The paper identifies four SCRM practices, and proposes two distinct antecedents that can prompt the effectiveness of SCRM.
Original languageEnglish
Pages (from-to)1002-1013
Number of pages12
JournalJournal of Manufacturing Technology Management
Issue number8
Publication statusPublished - 2011


  • global supply chain
  • globalization
  • product harm scandal
  • product recall
  • supply chain management
  • supply chain risk
  • supply chain visibility


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