Quid pro quo: reflections on the value of problem structuring workshops

D. Shaw, J. Edwards, P.M. Collier

Research output: Contribution to journalArticle

Abstract

Attracting clients who are willing to invest in using a problem structuring method (PSM) can be particularly difficult for the emerging generation of modellers. There are many reasons for this, not least that the benefits of a problem structuring intervention are vague and evidence of benefits are often anecdotal for example, claims of constructing a deeper understanding of the problem or building the commitment of a group to implementing an outcome. This paper contributes to the evaluation of problem structuring methods by reflecting on the quid pro quo that a client and problem structuring modeller can enjoy from collaboration. The paper reflects on 21 cases, where Journey Making (a problem structuring method) was used with 16 organizations to help managers agree a suite of actions to tackle a complex strategic issue. The reflections are clustered around those benefits that pertain to: PSMs in general; PSMs that use computer-supported workshops; the Journey Making methodology.
Original languageEnglish
Pages (from-to)939-949
Number of pages11
JournalJournal of the Operational Research Society
Volume57
Issue number8
DOIs
Publication statusPublished - Aug 2006

Bibliographical note

This is a post-peer-review, pre-copyedit version of an article published in Journal of the Operational Research Society. The definitive publisher-authenticated version Shaw, D., Edwards, J., & Collier, P. M. (2006). Quid pro quo: reflections on the value of problem structuring workshops. Journal of the Operational Research Society, 57(8), 939-949. is available online at: http://www.palgrave-journals.com/jors/journal/v57/n8/full/2602049a.html

Keywords

  • problem structuring methods
  • evaluation
  • client/consultant relationship
  • journey making

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