Service acculturation: a dyadic study of managerial and employee effects upon service firm performance

Andrew M. Farrell
, Anne L. Souchon

Marketing and Entrepreneurship

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

75 Downloads (Pure)

1 results

2003
The service leadership scale: a substantive validity test
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

File
99 Downloads (Pure)