Service acculturation: a dyadic study of managerial and employee effects upon service firm performance

Andrew M. Farrell, Anne L. Souchon

Marketing & Strategy

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

1 Unpublished Conference Paper

1 results

2003
The service leadership scale: a substantive validity test
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

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