Service acculturation: how managers can influence employees' service delivery

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 1998
Event	Australia and New Zealand Marketing Academy Conference 1998 - Dunedin, New Zealand Duration: 29 Nov 1998 → 3 Dec 1998

Conference	Australia and New Zealand Marketing Academy Conference 1998
Abbreviated title	ANZMAC 1998
Country/Territory	New Zealand
City	Dunedin
Period	29/11/98 → 3/12/98

Cite this

@conference{6d6d08cd0de84936b89ecaa4746ba4c7,

title = "Service acculturation: how managers can influence employees' service delivery",

author = "Farrell, {Andrew M.} and Souchon, {Anne L.}",

year = "1998",

language = "English",

note = "Australia and New Zealand Marketing Academy Conference 1998 , ANZMAC 1998 ; Conference date: 29-11-1998 Through 03-12-1998",

}