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Service Employees’ Willingness to Report Complaints Scale: Cross-Country Application and Replication

  • Gianfranco Walsh
  • , William Magnus Northington
  • , Patrick Hille
  • , David Dose
    • St. Bonaventure University
    • Friedrich-Schiller-Universität Jena
    • Friedrich-Schiller-University Jena

    Research output: Contribution to journal › Article › peer-review

    9   Link opens in a new tab Citations (Scopus)

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