Servitization and enterprization in the construction industry: the case of a specialist subcontractor

Stephen J. Govette; Paul Little; Benjamin T. Clegg; Tim S. Baines

Servitization and enterprization in the construction industry: the case of a specialist subcontractor

Stephen J. Govette
, Paul Little
, Benjamin T. Clegg
, Tim S. Baines

Coen Limited

Research output: Chapter in Book/Published conference output › Conference publication

387 Downloads (Pure)

Abstract

The current economic climate and a continuing fall in output of the UK construction industry has led to falling prices and margins particularly affecting those lower down in the supply chain such as specialist subcontractors. Coen Ltd. is one such company based in the West Midlands. Faced with a need to up its game it has embarked on a business improvement programme concentrating on better operational efficiency, building stronger client relationships and delivering value added services. Lacking appropriate internal resources Coen has joined with Aston Business School in a 2 year ERDF sponsored project to fulfil the transformation programme. The paper will describe the evolution of product- service offerings in construction and link this with the work being carried out at Coen with Aston and outline the anticipated outcomes.

Original language	English
Title of host publication	Proceedings of the Spring Servitization Conference 2013
Editors	Timothy Baines, Ben Clegg, David Harrison
Place of Publication	Birmingham (UK)
Publisher	Aston University
Pages	203-208
Number of pages	3
Edition	2013
ISBN (Electronic)	978-1-9058-9998-6
Publication status	Published - 2013
Event	Spring Servitization Conference 2013 - Birmingham, United Kingdom Duration: 20 May 2013 → 21 May 2013

Conference

Conference	Spring Servitization Conference 2013
Abbreviated title	SSC 2013
Country/Territory	United Kingdom
City	Birmingham
Period	20/05/13 → 21/05/13
Other	Servitization in the multi-organisation enterprise

Bibliographical note

Keywords

enterprise management
servitization
process mapping

Access to Document

Servitization and enterprization in the construction industry
© Aston Business School
Final published version, 368 KB

https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

A strategy formulation process for the delivery of technology enabled service delivery systems
Redding, L. E. & Baines, T., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 127-138 12 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices
Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013 . Baines, T., Clegg, B. & Harrison, D. (eds.). Birmingham (UK): Aston University, p. 70-73 4 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File
Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services
Baines, T. & Lightfoot, H., 2013, Proceedings of the Spring Servitization Conference 2013. Baines , T. S., Clegg, B. & Harrison, D. (eds.). 2013 ed. Birmingham (UK): Aston University, p. 51-56 5 p.
Research output: Chapter in Book/Published conference output › Conference publication

Open Access
File

Cite this

Govette, S. J., Little, P., Clegg, B. T., & Baines, T. S. (2013). Servitization and enterprization in the construction industry: the case of a specialist subcontractor. In T. Baines, B. Clegg, & D. Harrison (Eds.), Proceedings of the Spring Servitization Conference 2013 (2013 ed., pp. 203-208). Aston University. https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html

@inproceedings{d13184d8f84948cfbc3bd030e04940c2,

title = "Servitization and enterprization in the construction industry: the case of a specialist subcontractor",

abstract = "The current economic climate and a continuing fall in output of the UK construction industry has led to falling prices and margins particularly affecting those lower down in the supply chain such as specialist subcontractors. Coen Ltd. is one such company based in the West Midlands. Faced with a need to up its game it has embarked on a business improvement programme concentrating on better operational efficiency, building stronger client relationships and delivering value added services. Lacking appropriate internal resources Coen has joined with Aston Business School in a 2 year ERDF sponsored project to fulfil the transformation programme. The paper will describe the evolution of product- service offerings in construction and link this with the work being carried out at Coen with Aston and outline the anticipated outcomes. ",

keywords = "enterprise management , servitization, process mapping",

author = "Govette, \{Stephen J.\} and Paul Little and Clegg, \{Benjamin T.\} and Baines, \{Tim S.\}",

note = "{\textcopyright} Aston Business School; Spring Servitization Conference 2013, SSC 2013 ; Conference date: 20-05-2013 Through 21-05-2013",

year = "2013",

language = "English",

pages = "203--208",

editor = "Timothy Baines and Ben Clegg and David Harrison",

booktitle = "Proceedings of the Spring Servitization Conference 2013",

publisher = "Aston University",

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}

Govette, SJ, Little, P, Clegg, BT & Baines, TS 2013, Servitization and enterprization in the construction industry: the case of a specialist subcontractor. in T Baines, B Clegg & D Harrison (eds), Proceedings of the Spring Servitization Conference 2013. 2013 edn, Aston University, Birmingham (UK), pp. 203-208, Spring Servitization Conference 2013, Birmingham, United Kingdom, 20/05/13. <https://research.aston.ac.uk/portal/en/researchoutput/proceedings-of-the-spring-servitization-conference-ssc2013%28b1d93b0e-9d1b-4e75-8747-375269350fb0%29.html>

Servitization and enterprization in the construction industry: the case of a specialist subcontractor. / Govette, Stephen J.; Little, Paul; Clegg, Benjamin T. et al.
Proceedings of the Spring Servitization Conference 2013. ed. / Timothy Baines; Ben Clegg; David Harrison. 2013. ed. Birmingham (UK): Aston University, 2013. p. 203-208.

Research output: Chapter in Book/Published conference output › Conference publication

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T1 - Servitization and enterprization in the construction industry

T2 - Spring Servitization Conference 2013

AU - Govette, Stephen J.

AU - Little, Paul

AU - Clegg, Benjamin T.

AU - Baines, Tim S.

PY - 2013

Y1 - 2013

N2 - The current economic climate and a continuing fall in output of the UK construction industry has led to falling prices and margins particularly affecting those lower down in the supply chain such as specialist subcontractors. Coen Ltd. is one such company based in the West Midlands. Faced with a need to up its game it has embarked on a business improvement programme concentrating on better operational efficiency, building stronger client relationships and delivering value added services. Lacking appropriate internal resources Coen has joined with Aston Business School in a 2 year ERDF sponsored project to fulfil the transformation programme. The paper will describe the evolution of product- service offerings in construction and link this with the work being carried out at Coen with Aston and outline the anticipated outcomes.

AB - The current economic climate and a continuing fall in output of the UK construction industry has led to falling prices and margins particularly affecting those lower down in the supply chain such as specialist subcontractors. Coen Ltd. is one such company based in the West Midlands. Faced with a need to up its game it has embarked on a business improvement programme concentrating on better operational efficiency, building stronger client relationships and delivering value added services. Lacking appropriate internal resources Coen has joined with Aston Business School in a 2 year ERDF sponsored project to fulfil the transformation programme. The paper will describe the evolution of product- service offerings in construction and link this with the work being carried out at Coen with Aston and outline the anticipated outcomes.

KW - enterprise management

KW - servitization

KW - process mapping

M3 - Conference publication

SP - 203

EP - 208

BT - Proceedings of the Spring Servitization Conference 2013

A2 - Baines, Timothy

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A2 - Harrison, David

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CY - Birmingham (UK)

Y2 - 20 May 2013 through 21 May 2013

ER -

Servitization and enterprization in the construction industry: the case of a specialist subcontractor

Abstract

Conference

Bibliographical note

Keywords

Access to Document

Fingerprint

Research output

A strategy formulation process for the delivery of technology enabled service delivery systems

Leadership in high-value services for manufacturers: an exploration of the impact to facilitates practices

Leadership in high-value services for manufacturers: information and communication technologies and the delivery of advanced services

Cite this