Servitization transformation: drivers, benefit and barriers

Tim Baines, Victor G. Shi

Research output: Chapter in Book/Published conference outputConference publication

Abstract

The study described in this paper has set out to build the evidence base underpinning servitization transformation. We applied a Delphi research methodology from 33 senior executives, in 28 different sized organisations, from a cross section of British industry. Our findings focus on servitization: (1) drivers, (2) benefit (3) barriers. The four findings are presented to contribute to our understanding of the transformation processes that manufacturers to compete through servitization.
Original languageEnglish
Title of host publicationGrowth through servitization
Subtitle of host publicationdrivers, enablers, processes and impact (SSC2014) : proceedings of the Spring Servitization Conference
EditorsTim Baines, Ben Clegg, David Harrison
Place of PublicationBirmingham (UK)
PublisherAston University
Pages34-39
Number of pages6
ISBN (Print)978-1-85449-472-6
Publication statusPublished - May 2014
EventSpring Servitization Conference 2014 - Aston University, Birmingham, United Kingdom
Duration: 2 May 201414 May 2014

Conference

ConferenceSpring Servitization Conference 2014
Abbreviated titleSSC2014
CountryUnited Kingdom
CityBirmingham
Period2/05/1414/05/14

Bibliographical note

© Aston Business School

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