Servitization is a growing area of interest amongst practitioners, policymakers, and academics, and much is still to be learnt about its adoption in practice. This paper makes a contribution to this debate by identifying the key facilities practices that successful servitizing manufacturers appear to be deploying, and the underlying rationale behind their configuration. Although these are preliminary findings from a longer-term research programme, this short communication seeks to highlight the implications for manufacturing professionals and organizations who are considering the servitization of their operations.
|Number of pages||4|
|Journal||Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture|
|Early online date||13 Dec 2011|
|Publication status||Published - Feb 2012|
- product service systems
- supply chain