Shaping Organisational Legitimacy: The Emergence of Wireless Networks

Wenshin S. Chen, David J. Bennett

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

The purpose of this research investigation is to help organisations better understand and manage rapidly developing information and communication technology, and particularly wireless networks that have evolved into several technological standards in recent years. Case analyses of two large organisations, Metro University and Urban Healthcare Centre, demonstrated collective patterns of how organisational legitimacy was changed. More specifically, organisational legitimacy, in relation to wireless networks and IT management, was often enhanced by the recognition and/or appreciation from three major groups of stakeholders: external customers who were normally prospective users, internal customers who were the existing users, and the
IT staff members who provided services to the user groups. Our empirical findings suggested that certain social values such as prospective customers’ recognition, internal customers’ satisfaction, and existing IT staff members’ appreciation might help shape an organisation’s long turn image and legitimacy. They might not provide immediate profitability growth but their effects
could sustain over time and helped organisations to survive and thrive ultimately. Organisations situated in today’s rapidly changing IT and wireless environment might thus need to reconsider how to better capture various social values derived from IT and wireless network projects and in turn help legitimise its innovative status that might ultimately ensure long-lasting survival.
Original languageEnglish
Title of host publicationCreating and managing a knowledge economy
Subtitle of host publicationproceedings of 17th international conference of the International Association for Management of Technology BUID/IAMOT
EditorsB. Abu-Hijleh, M. Arif, T. Khalil, Y. Hosni
Place of PublicationDubai
Publication statusPublished - 2008
Event17th international conference of the International Association for Management of Technology - Dubai, United Arab Emirates
Duration: 6 Apr 200810 Apr 2008

Conference

Conference17th international conference of the International Association for Management of Technology
Abbreviated titleIAMOT 2008
CountryUnited Arab Emirates
CityDubai
Period6/04/0810/04/08
OtherCreating and Managing a Knowledge Economy

Keywords

  • wireless networks; ICT; legitimacy; case study; social value

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  • Research Output

    • 2 Conference publication

    Environmental threats and their impacts on the automotive industry

    Nunes, B. T. S. & Bennett, D. J., 2008, Creating and managing a knowledge economy: Proceedings of 17th international conference of the International Association for Management of Technology. Abu-Hijleh, B., Arif, M., Khalil, T. & Hosni, Y. (eds.). Dubai, UAE

    Research output: Chapter in Book/Report/Conference proceedingConference publication

  • Pioneers or laggards? The vacillating wireless race for small organisations

    Chen, W. S. & Bennett, D. J., 2008, Creating and managing a knowledge economy: Proceedings of 17th international conference of the International Association for Management of Technology BUID/IAMOT. Abu-Hijleh, B., Arif, M., Khalil, T. & Hosni, Y. (eds.). Dubai, UAE, 10 p.

    Research output: Chapter in Book/Report/Conference proceedingConference publication

  • Cite this

    Chen, W. S., & Bennett, D. J. (2008). Shaping Organisational Legitimacy: The Emergence of Wireless Networks. In B. Abu-Hijleh, M. Arif, T. Khalil, & Y. Hosni (Eds.), Creating and managing a knowledge economy: proceedings of 17th international conference of the International Association for Management of Technology BUID/IAMOT