Sleep quality and self-control capacity as protective resources in the daily emotional labor process: results from two diary studies

Stefan Diestel, Wladislaw Rivkin, Klaus-Helmut Schmidt

Research output: Contribution to journalArticle

Abstract

Daily emotional labor can impair psychological well-being, especially when emotions have to be displayed that are not truly felt. To explain these deleterious effects of emotional labor, scholars have theorized that emotional labor can put high demands on self-control and diminishes limited regulatory resources. On the basis of this notion, we examined 2 moderators of the daily emotional labor process, namely day-specific sleep quality and individual self-control capacity. In particular, in 2 diary studies (NTOTAL = 171), we tested whether sleep quality moderates the influence of emotional dissonance (the perceived discrepancy between felt and required emotions) on daily psychological well-being (ego depletion, need for recovery, and work engagement). In addition, we examined 3-way interactions of self-control capacity, sleep quality, and emotional dissonance on indicators of day-specific psychological well-being (Study 2). Our results indicate that the negative relations of day-specific emotional dissonance to all day-specific indicators of well-being are attenuated as a function of increasing day-specific sleep quality and that self-control capacity moderates this interaction. Specifically, compared with low self-control capacity, the day-specific interaction of emotional dissonance and sleep quality was more pronounced when trait self-control was high. For those with low trait self-control, day-specific sleep quality did not attenuate the negative relations of emotional dissonance to day-specific well-being. Implications for research on emotional labor and for intervention programs are discussed.

Original languageEnglish
Pages (from-to)809-827
Number of pages19
JournalJournal of Applied Psychology
Volume100
Issue number3
DOIs
Publication statusPublished - May 2015

Fingerprint

Quality Control
Sleep
Psychology
Emotions
Ego
Self-Control
Research

Keywords

  • Adult
  • Emotions
  • Female
  • Humans
  • Male
  • Middle Aged
  • Self-Control
  • Sleep
  • Workplace
  • Journal Article

Cite this

@article{0a8e47f344c848b0975042d177a7af07,
title = "Sleep quality and self-control capacity as protective resources in the daily emotional labor process: results from two diary studies",
abstract = "Daily emotional labor can impair psychological well-being, especially when emotions have to be displayed that are not truly felt. To explain these deleterious effects of emotional labor, scholars have theorized that emotional labor can put high demands on self-control and diminishes limited regulatory resources. On the basis of this notion, we examined 2 moderators of the daily emotional labor process, namely day-specific sleep quality and individual self-control capacity. In particular, in 2 diary studies (NTOTAL = 171), we tested whether sleep quality moderates the influence of emotional dissonance (the perceived discrepancy between felt and required emotions) on daily psychological well-being (ego depletion, need for recovery, and work engagement). In addition, we examined 3-way interactions of self-control capacity, sleep quality, and emotional dissonance on indicators of day-specific psychological well-being (Study 2). Our results indicate that the negative relations of day-specific emotional dissonance to all day-specific indicators of well-being are attenuated as a function of increasing day-specific sleep quality and that self-control capacity moderates this interaction. Specifically, compared with low self-control capacity, the day-specific interaction of emotional dissonance and sleep quality was more pronounced when trait self-control was high. For those with low trait self-control, day-specific sleep quality did not attenuate the negative relations of emotional dissonance to day-specific well-being. Implications for research on emotional labor and for intervention programs are discussed.",
keywords = "Adult, Emotions, Female, Humans, Male, Middle Aged, Self-Control, Sleep, Workplace, Journal Article",
author = "Stefan Diestel and Wladislaw Rivkin and Klaus-Helmut Schmidt",
note = "(c) 2015 APA, all rights reserved.",
year = "2015",
month = "5",
doi = "10.1037/a0038373",
language = "English",
volume = "100",
pages = "809--827",
journal = "Journal of Applied Psychology",
issn = "0021-9010",
publisher = "American Psychological Association Inc.",
number = "3",

}

Sleep quality and self-control capacity as protective resources in the daily emotional labor process : results from two diary studies. / Diestel, Stefan; Rivkin, Wladislaw; Schmidt, Klaus-Helmut.

In: Journal of Applied Psychology, Vol. 100, No. 3, 05.2015, p. 809-827.

Research output: Contribution to journalArticle

TY - JOUR

T1 - Sleep quality and self-control capacity as protective resources in the daily emotional labor process

T2 - results from two diary studies

AU - Diestel, Stefan

AU - Rivkin, Wladislaw

AU - Schmidt, Klaus-Helmut

N1 - (c) 2015 APA, all rights reserved.

PY - 2015/5

Y1 - 2015/5

N2 - Daily emotional labor can impair psychological well-being, especially when emotions have to be displayed that are not truly felt. To explain these deleterious effects of emotional labor, scholars have theorized that emotional labor can put high demands on self-control and diminishes limited regulatory resources. On the basis of this notion, we examined 2 moderators of the daily emotional labor process, namely day-specific sleep quality and individual self-control capacity. In particular, in 2 diary studies (NTOTAL = 171), we tested whether sleep quality moderates the influence of emotional dissonance (the perceived discrepancy between felt and required emotions) on daily psychological well-being (ego depletion, need for recovery, and work engagement). In addition, we examined 3-way interactions of self-control capacity, sleep quality, and emotional dissonance on indicators of day-specific psychological well-being (Study 2). Our results indicate that the negative relations of day-specific emotional dissonance to all day-specific indicators of well-being are attenuated as a function of increasing day-specific sleep quality and that self-control capacity moderates this interaction. Specifically, compared with low self-control capacity, the day-specific interaction of emotional dissonance and sleep quality was more pronounced when trait self-control was high. For those with low trait self-control, day-specific sleep quality did not attenuate the negative relations of emotional dissonance to day-specific well-being. Implications for research on emotional labor and for intervention programs are discussed.

AB - Daily emotional labor can impair psychological well-being, especially when emotions have to be displayed that are not truly felt. To explain these deleterious effects of emotional labor, scholars have theorized that emotional labor can put high demands on self-control and diminishes limited regulatory resources. On the basis of this notion, we examined 2 moderators of the daily emotional labor process, namely day-specific sleep quality and individual self-control capacity. In particular, in 2 diary studies (NTOTAL = 171), we tested whether sleep quality moderates the influence of emotional dissonance (the perceived discrepancy between felt and required emotions) on daily psychological well-being (ego depletion, need for recovery, and work engagement). In addition, we examined 3-way interactions of self-control capacity, sleep quality, and emotional dissonance on indicators of day-specific psychological well-being (Study 2). Our results indicate that the negative relations of day-specific emotional dissonance to all day-specific indicators of well-being are attenuated as a function of increasing day-specific sleep quality and that self-control capacity moderates this interaction. Specifically, compared with low self-control capacity, the day-specific interaction of emotional dissonance and sleep quality was more pronounced when trait self-control was high. For those with low trait self-control, day-specific sleep quality did not attenuate the negative relations of emotional dissonance to day-specific well-being. Implications for research on emotional labor and for intervention programs are discussed.

KW - Adult

KW - Emotions

KW - Female

KW - Humans

KW - Male

KW - Middle Aged

KW - Self-Control

KW - Sleep

KW - Workplace

KW - Journal Article

UR - http://psycnet.apa.org/record/2014-54490-001?doi=1

U2 - 10.1037/a0038373

DO - 10.1037/a0038373

M3 - Article

C2 - 25486259

VL - 100

SP - 809

EP - 827

JO - Journal of Applied Psychology

JF - Journal of Applied Psychology

SN - 0021-9010

IS - 3

ER -