Abstract
Stereotypes of salespeople are common currency in US media
outlets and research suggests that these stereotypes are uniformly negative. However, there is no reason to expect that stereotypes will be consistent across cultures. The present paper provides the first empirical examination of
salesperson stereotypes in an Asian country, specifically Taiwan. Using accepted psychological methods, Taiwanese salesperson stereotypes are found to be twofold, with a negative stereotype being quite congruent with existing
US stereotypes, but also a positive stereotype, which may be related to the specific culture of Taiwan.
Original language | English |
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Pages (from-to) | 217-232 |
Number of pages | 16 |
Journal | International Journal of Services Technology and Management |
Volume | 14 |
Issue number | 2-3 |
DOIs | |
Publication status | Published - Aug 2010 |
Keywords
- salespeople
- negative stereotypes
- positive stereotypes
- international marketing
- Taiwan
- stereotyping
- service interfaces
- service personnel