Strategic and operational risk in an international collaboration agency: a knowledge management solution

Eduardo Rodriguez, John S. Edwards, Angel H. Facundo

Research output: Chapter in Book/Published conference outputConference publication

Abstract

The International Cooperation Agency (identified in this article as IDEA) working in Colombia is one of the most important in Colombian society with programs that support gender rights, human rights, justice and peace, scholarships, aboriginal population, youth, afro descendants population, economic development in communities, and environmental development. The identified problem is based on the diversified offer of services, collaboration and social intervention which requires diverse groups of people with multiple agendas, ways to support their mandates, disciplines, and professional competences. Knowledge creation and the growth and sustainability of the organization can be in danger because of a silo culture and the resulting reduced leverage of the separate group capabilities. Organizational memory is generally formed by the tacit knowledge of the organization members, given the value of accumulated experience that this kind of social work implies. Its loss is therefore a strategic and operational risk when most problem interventions rely on direct work in the socio-economic field and living real experiences with communities. The knowledge management solution presented in this article starts first, with the identification of the people and groups concerned and the creation of a knowledge map as a means to strengthen the ties between organizational members; second, by introducing a content management system designed to support the documentation process and knowledge sharing process; and third, introducing a methodology for the adaptation of a Balanced Scorecard based on the knowledge management processes. These three main steps lead to a knowledge management “solution” that has been implemented in the organization, comprising three components: a knowledge management system, training support and promotion of cultural change.
Original languageEnglish
Title of host publicationProceedings of ICICKM, the 8th International Conference on Knowledge Management, Intellectual Capital and Organizational Learning
PublisherAcademic conferences
Pages427-437
Number of pages11
ISBN (Print)978-1-908272-20-1
Publication statusPublished - 2011
Event8th international conference on intellectual capital, knowledge management and organisational Learning - Bangkok, Thailand
Duration: 27 Oct 201128 Oct 2011

Conference

Conference8th international conference on intellectual capital, knowledge management and organisational Learning
Abbreviated titleICICKM 2011
Country/TerritoryThailand
CityBangkok
Period27/10/1128/10/11

Keywords

  • knowledge management
  • strategic risk
  • operational risk
  • risk management
  • balanced scorecard

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