Strategic logistics outsourcing: an integrated QFD and AHP approach

William Ho; K.L. Mak; K.B. Chuah; Carman K.M. Lee; Matthew J. Hall

doi:10.1109/IEEM.2009.5373059

Strategic logistics outsourcing: an integrated QFD and AHP approach

William Ho, K.L. Mak, K.B. Chuah, Carman K.M. Lee, Matthew J. Hall

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Third-party logistics service providers (3PLs) play a vital role in contemporary supply chain management. Evaluation and selection of the right 3PLs depends on a wide range of quantitative and qualitative criteria rather than cost-based factors. Although various multi-criteria decision making approaches have been proposed, they have not considered the impact of business objectives and requirements of company stakeholders on the evaluating criteria. To enable the "voice" of company stakeholders is considered, this paper develops an integrated approach for selecting 3PL strategically. In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using analytic hierarchy process (AHP). Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using AHP again to make an optimal selection.

Original language	English
Title of host publication	Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, 2009. IEEM 2009
Publisher	IEEE
Pages	1434-1438
Number of pages	5
ISBN (Print)	978-1-42444869-2
DOIs	https://doi.org/10.1109/IEEM.2009.5373059
Publication status	Published - Dec 2009
Event	IEEE international conference on industrial engineering and engineering management, 2009 (IEEM 2009) - Hong Kong, China Duration: 8 Dec 2009 → 11 Dec 2009

Conference

Conference	IEEE international conference on industrial engineering and engineering management, 2009 (IEEM 2009)
Country/Territory	China
City	Hong Kong
Period	8/12/09 → 11/12/09

Keywords

logistics outsourcing
third-party logistics
service providers
evaluation
selection
analytic hierarchy
process
quality function deployment

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10.1109/IEEM.2009.5373059

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title = "Strategic logistics outsourcing: an integrated QFD and AHP approach",

abstract = "Third-party logistics service providers (3PLs) play a vital role in contemporary supply chain management. Evaluation and selection of the right 3PLs depends on a wide range of quantitative and qualitative criteria rather than cost-based factors. Although various multi-criteria decision making approaches have been proposed, they have not considered the impact of business objectives and requirements of company stakeholders on the evaluating criteria. To enable the {"}voice{"} of company stakeholders is considered, this paper develops an integrated approach for selecting 3PL strategically. In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using analytic hierarchy process (AHP). Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using AHP again to make an optimal selection.",

keywords = "logistics outsourcing, third-party logistics, service providers, evaluation, selection, analytic hierarchy, process, quality function deployment",

author = "William Ho and K.L. Mak and K.B. Chuah and Lee, {Carman K.M.} and Hall, {Matthew J.}",

year = "2009",

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doi = "10.1109/IEEM.2009.5373059",

language = "English",

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pages = "1434--1438",

booktitle = "Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, 2009. IEEM 2009",

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address = "United States",

note = "IEEE international conference on industrial engineering and engineering management, 2009 (IEEM 2009) ; Conference date: 08-12-2009 Through 11-12-2009",

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Ho, W, Mak, KL, Chuah, KB, Lee, CKM & Hall, MJ 2009, Strategic logistics outsourcing: an integrated QFD and AHP approach. in Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, 2009. IEEM 2009. IEEE, pp. 1434-1438, IEEE international conference on industrial engineering and engineering management, 2009 (IEEM 2009), Hong Kong, China, 8/12/09. https://doi.org/10.1109/IEEM.2009.5373059

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AU - Ho, William

AU - Mak, K.L.

AU - Chuah, K.B.

AU - Lee, Carman K.M.

AU - Hall, Matthew J.

PY - 2009/12

Y1 - 2009/12

N2 - Third-party logistics service providers (3PLs) play a vital role in contemporary supply chain management. Evaluation and selection of the right 3PLs depends on a wide range of quantitative and qualitative criteria rather than cost-based factors. Although various multi-criteria decision making approaches have been proposed, they have not considered the impact of business objectives and requirements of company stakeholders on the evaluating criteria. To enable the "voice" of company stakeholders is considered, this paper develops an integrated approach for selecting 3PL strategically. In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using analytic hierarchy process (AHP). Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using AHP again to make an optimal selection.

AB - Third-party logistics service providers (3PLs) play a vital role in contemporary supply chain management. Evaluation and selection of the right 3PLs depends on a wide range of quantitative and qualitative criteria rather than cost-based factors. Although various multi-criteria decision making approaches have been proposed, they have not considered the impact of business objectives and requirements of company stakeholders on the evaluating criteria. To enable the "voice" of company stakeholders is considered, this paper develops an integrated approach for selecting 3PL strategically. In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using analytic hierarchy process (AHP). Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using AHP again to make an optimal selection.

KW - logistics outsourcing

KW - third-party logistics

KW - service providers

KW - evaluation

KW - selection

KW - analytic hierarchy

KW - process

KW - quality function deployment

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BT - Proceedings of the IEEE International Conference on Industrial Engineering and Engineering Management, 2009. IEEM 2009

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Y2 - 8 December 2009 through 11 December 2009

ER -

Strategic logistics outsourcing: an integrated QFD and AHP approach

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