Tapping taxes – digital disruption and revenue administration responses: Digital Disruption and Revenue Administration Responses

Jennie Granger, Bernadene de Clercq, Andy Lymer

Research output: Chapter in Book/Published conference outputChapter


Tapping taxes is a metaphor for exploring whether the next wave of digital disruption will have as dramatic an impact on the future management of revenue systems as it continues to have on business models. It is now being asked, will revenue administrations face dramatic disruption from digital competitors? This chapter explores a future operating model of digital integration, where revenue systems tap seamlessly into the digital footprints of people and businesses. While engagement with revenue systems has become increasingly digital and efficient over time, it has fundamentally remained separate, with data ingested and then exploited by revenue authorities. This chapter touches on some of the technological innovations and trends that could be stepping-stones into a future where revenue administration systems are directly connected to transactional and other systems. In the future, taxpayers may literally tap to transact and, as a by-product, their tax returns may be automatically prepared, and their tax calculated and paid. This chapter explores some capability implications for revenue administrations, practitioners, and taxpayers before discussing some of the legal, ethical, and capability challenges and opportunities that integration would create for data governance. It concludes with some recommendations. Although this study focuses on intra-country analysis, many of the issues have broader, inter-country implications that are beyond the scope of this chapter
Original languageEnglish
Title of host publicationTaxation in the Digital Economy
Subtitle of host publicationNew Models in Asia and the Pacific
EditorsChris Evans, Lilla Stack, Riel Franzsen
PublisherTaylor & Francis
ISBN (Electronic)9781003196020
ISBN (Print)9781032051000
Publication statusPublished - 11 Jul 2022

Publication series

NameRoutledge Studies in Development Economics
PublisherTaylor & Francis Group: Routledge

Bibliographical note

Copyright © The Author(s). This is an open access chapter licensed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives CC BY-NC-ND 4.0 International License [https://creativecommons.org/licenses/by-nc-nd/4.0/]. Funding: Open access support for this chapter funded by the Asian Development Bank.


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