Teaching operations management using empathetic discourse, lessons learned from Soft Systems Methodology

Amrik Singh; Joy Garfield

doi:10.33423/jhetp.v25i2.7671

Teaching operations management using empathetic discourse, lessons learned from Soft Systems Methodology

Amrik Singh, Joy Garfield

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Abstract

This study is an experiential pedagogical account of transferring the use of empathetic discourse and Soft Systems Methodology (SSM to Operations Management (OM) and Supply Chain Management (SCM) teaching and learning. Lessons learnt from an Effective Management Consultancy module at a UK University, have been used to inform the teaching of a Business Operations Excellence module. Empathy has been used to understand some of the tools and methods used in this module. Recommendations are developed from this approach to supplement OM and SCM teaching through various methods such as stakeholder analysis, case study analysis, and empathic discourse. Empathy in SSM and OM can help with understanding complex ambiguous human centric problems.

Original language	English
Number of pages	9
Journal	Journal of Higher Education Theory and Practice
Volume	25
Issue number	2
DOIs	https://doi.org/10.33423/jhetp.v25i2.7671
Publication status	Published - 10 May 2025

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This is an article published in the Journal of Higher Education Theory and Practice, available at: https://doi.org/10.33423/jhetp.v25i2.7671

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Teaching Operations Management Using Empathetic Discourse
This is an article published in the Journal of Higher Education Theory and Practice, available at: https://doi.org/10.33423/jhetp.v25i2.7671
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Teaching operations management using empathetic discourse, lessons learned from Soft Systems Methodology

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