TY - JOUR
T1 - Technology-enabled knowledge management for community healthcare workers
T2 - The effects of knowledge sharing and knowledge hiding
AU - Pandey, Jatin
AU - Gupta, Manish
AU - Behl, Abhishek
AU - Pereira, Vijay
AU - Budhwar, Pawan
AU - Varma, Arup
AU - Hassan, Yusuf
AU - Kukreja, Priyam
PY - 2021/10/1
Y1 - 2021/10/1
N2 - The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.
AB - The objective of this study is to explore different facet (dark and bright sides) of technology-enabled knowledge management (KM) for rural lay healthcare workers who belong to the bottom of pyramid (BoP) population in India. Data were collected through multiple rounds of engagements and semi-structured interviews with 37 Accredited Social Health Activists (ASHAs). Findings indicate the existence of spirals of value that are shaped by KM practices in such settings. Technology-enabled KM through knowledge-sharing is supporting an upward spiral of value creation at three different levels, i.e., the micro-level in the form of empowerment of ASHAs, the meso-level in the form of better healthcare for the rural Indian population, and the macro-level in the form of an effective public health policy outcome as envisioned by the government. Contrary to the technology-enabled KM through knowledge-sharing, technology-enabled KM through knowledge-hiding is eroding value resulting in failed attempts to use technology and reduced self-efficacy of ASHAs at the micro level. Technology-enabled KM through knowledge-hiding at the macro level is promoting stratification and marginalization within rural communities in India. Study leaves key implications for healthcare researchers, policymakers and businesses.
KW - Emerging economies
KW - India
KW - Knowledge-hiding
KW - Knowledge-sharing
KW - Qualitative research
KW - Rural healthcare
KW - Social health activists
UR - https://linkinghub.elsevier.com/retrieve/pii/S014829632100480X
UR - http://www.scopus.com/inward/record.url?scp=85110478227&partnerID=8YFLogxK
U2 - 10.1016/j.jbusres.2021.07.001
DO - 10.1016/j.jbusres.2021.07.001
M3 - Article
SN - 0148-2963
VL - 135
SP - 787
EP - 799
JO - Journal of Business Research
JF - Journal of Business Research
ER -