The effect of leadership styles on service quality delivery

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden

Research output: Contribution to conferencePaper

Original languageEnglish
Publication statusPublished - 2001
EventAcademy of Marketing Conference (AM) - Cardiff, United Kingdom
Duration: 2 Jul 20014 Jul 2001

Conference

ConferenceAcademy of Marketing Conference (AM)
CountryUnited Kingdom
CityCardiff
Period2/07/014/07/01
OtherA Marketing Odyssey

Bibliographical note

CD ROM

Keywords

  • Service quality
  • Service encounter
  • Employee behaviours
  • Service leadership

Cite this

Farrell, A. M., Souchon, A. L., & Durden, G. R. (2001). The effect of leadership styles on service quality delivery. Paper presented at Academy of Marketing Conference (AM), Cardiff, United Kingdom.