The effect of leadership styles on service quality delivery

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden

Research output: Unpublished contribution to conferenceUnpublished Conference Paperpeer-review

Original languageEnglish
Publication statusPublished - 2001
EventAcademy of Marketing Conference (AM) - Cardiff, United Kingdom
Duration: 2 Jul 20014 Jul 2001

Conference

ConferenceAcademy of Marketing Conference (AM)
Country/TerritoryUnited Kingdom
CityCardiff
Period2/07/014/07/01
OtherA Marketing Odyssey

Bibliographical note

CD ROM

Keywords

  • Service quality
  • Service encounter
  • Employee behaviours
  • Service leadership

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