The effect of leadership styles on service quality delivery

Andrew M. Farrell, Anne L. Souchon, Geoffrey R. Durden

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 2001
Event	Academy of Marketing Conference (AM) - Cardiff, United Kingdom Duration: 2 Jul 2001 → 4 Jul 2001

Conference	Academy of Marketing Conference (AM)
Country/Territory	United Kingdom
City	Cardiff
Period	2/07/01 → 4/07/01
Other	A Marketing Odyssey

CD ROM

Keywords

@conference{f42b11222dec44c19fb48dc2206dd745,

title = "The effect of leadership styles on service quality delivery",

keywords = "Service quality, Service encounter, Employee behaviours, Service leadership",

author = "Farrell, {Andrew M.} and Souchon, {Anne L.} and Durden, {Geoffrey R.}",

note = "CD ROM; Academy of Marketing Conference (AM) ; Conference date: 02-07-2001 Through 04-07-2001",

year = "2001",

language = "English",

}

TY - CONF

T1 - The effect of leadership styles on service quality delivery

AU - Farrell, Andrew M.

AU - Souchon, Anne L.

AU - Durden, Geoffrey R.

N1 - CD ROM

PY - 2001

Y1 - 2001

KW - Service quality

KW - Service encounter

KW - Employee behaviours

KW - Service leadership

M3 - Unpublished Conference Paper

T2 - Academy of Marketing Conference (AM)

Y2 - 2 July 2001 through 4 July 2001

ER -