The effect of management strategies on employee attitudes and service behaviours: an illustrative case study

Anna-Lena Ackfeldt, Veronica Wong

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationManagement futures
Subtitle of host publication[conference proceedings 2005, British Academy of Management]
PublisherBritish Academy of Management
ISBN (Print) 0-9549608-1-5, 978-0-9549608-1-0
Publication statusPublished - 15 Nov 2005
EventBritish Academy of Management Annual Conference - Oxford, United Kingdom
Duration: 13 Sep 200515 Sep 2005

Publication series

NameBAM conference
PublisherBritish Academy of Management

Conference

ConferenceBritish Academy of Management Annual Conference
CountryUnited Kingdom
CityOxford
Period13/09/0515/09/05

Cite this

Ackfeldt, A-L., & Wong, V. (2005). The effect of management strategies on employee attitudes and service behaviours: an illustrative case study. In Management futures: [conference proceedings 2005, British Academy of Management] (BAM conference). British Academy of Management .