@inproceedings{b901827136844e2faaa84fda6c160df3,
title = "The effect of management strategies on employee attitudes and service behaviours: an illustrative case study",
author = "Anna-Lena Ackfeldt and Veronica Wong",
year = "2005",
month = nov,
day = "15",
language = "English",
isbn = " 0-9549608-1-5",
series = "BAM conference",
publisher = "British Academy of Management ",
booktitle = "Management futures",
note = "British Academy of Management Annual Conference ; Conference date: 13-09-2005 Through 15-09-2005",
}