The effect of management strategies on employee attitudes and service behaviours: an illustrative case study

Research output: Chapter in Book/Published conference output › Conference publication

Original language	English
Title of host publication	Management futures
Subtitle of host publication	[conference proceedings 2005, British Academy of Management]
Publisher	British Academy of Management
ISBN (Print)	0-9549608-1-5, 978-0-9549608-1-0
Publication status	Published - 15 Nov 2005
Event	British Academy of Management Annual Conference - Oxford, United Kingdom Duration: 13 Sept 2005 → 15 Sept 2005

Name	BAM conference
Publisher	British Academy of Management

Conference	British Academy of Management Annual Conference
Country/Territory	United Kingdom
City	Oxford
Period	13/09/05 → 15/09/05

Cite this

@inproceedings{b901827136844e2faaa84fda6c160df3,

title = "The effect of management strategies on employee attitudes and service behaviours: an illustrative case study",

author = "Anna-Lena Ackfeldt and Veronica Wong",

year = "2005",

month = nov,

day = "15",

language = "English",

isbn = " 0-9549608-1-5",

series = "BAM conference",

publisher = "British Academy of Management ",

booktitle = "Management futures",

note = "British Academy of Management Annual Conference ; Conference date: 13-09-2005 Through 15-09-2005",

}

The effect of management strategies on employee attitudes and service behaviours: an illustrative case study. / Ackfeldt, Anna-Lena; Wong, Veronica.
Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , 2005. (BAM conference).

Research output: Chapter in Book/Published conference output › Conference publication

TY - GEN

T1 - The effect of management strategies on employee attitudes and service behaviours

T2 - British Academy of Management Annual Conference

AU - Ackfeldt, Anna-Lena

AU - Wong, Veronica

PY - 2005/11/15

Y1 - 2005/11/15

M3 - Conference publication

SN - 0-9549608-1-5

SN - 978-0-9549608-1-0

T3 - BAM conference

BT - Management futures

PB - British Academy of Management

Y2 - 13 September 2005 through 15 September 2005

ER -