The effect of management strategies on employee attitudes and service behaviours

an illustrative case study

Anna-Lena Ackfeldt, Veronica Wong

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Original languageEnglish
Title of host publicationManagement futures
Subtitle of host publication[conference proceedings 2005, British Academy of Management]
PublisherBritish Academy of Management
ISBN (Print) 0-9549608-1-5, 978-0-9549608-1-0
Publication statusPublished - 15 Nov 2005
EventBritish Academy of Management Annual Conference - Oxford, United Kingdom
Duration: 13 Sep 200515 Sep 2005

Publication series

NameBAM conference
PublisherBritish Academy of Management

Conference

ConferenceBritish Academy of Management Annual Conference
CountryUnited Kingdom
CityOxford
Period13/09/0515/09/05

Cite this

Ackfeldt, A-L., & Wong, V. (2005). The effect of management strategies on employee attitudes and service behaviours: an illustrative case study. In Management futures: [conference proceedings 2005, British Academy of Management] (BAM conference). British Academy of Management .
Ackfeldt, Anna-Lena ; Wong, Veronica. / The effect of management strategies on employee attitudes and service behaviours : an illustrative case study. Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , 2005. (BAM conference).
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author = "Anna-Lena Ackfeldt and Veronica Wong",
year = "2005",
month = "11",
day = "15",
language = "English",
isbn = "0-9549608-1-5",
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booktitle = "Management futures",

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Ackfeldt, A-L & Wong, V 2005, The effect of management strategies on employee attitudes and service behaviours: an illustrative case study. in Management futures: [conference proceedings 2005, British Academy of Management]. BAM conference, British Academy of Management , British Academy of Management Annual Conference, Oxford, United Kingdom, 13/09/05.

The effect of management strategies on employee attitudes and service behaviours : an illustrative case study. / Ackfeldt, Anna-Lena; Wong, Veronica.

Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management , 2005. (BAM conference).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

TY - GEN

T1 - The effect of management strategies on employee attitudes and service behaviours

T2 - an illustrative case study

AU - Ackfeldt, Anna-Lena

AU - Wong, Veronica

PY - 2005/11/15

Y1 - 2005/11/15

M3 - Conference contribution

SN - 0-9549608-1-5

SN - 978-0-9549608-1-0

T3 - BAM conference

BT - Management futures

PB - British Academy of Management

ER -

Ackfeldt A-L, Wong V. The effect of management strategies on employee attitudes and service behaviours: an illustrative case study. In Management futures: [conference proceedings 2005, British Academy of Management]. British Academy of Management . 2005. (BAM conference).