@inbook{d5a4fed656cb4e7aa7a2d3144624b2a9,
title = "The Impact of Ubiquitous Computing Technologies on Business Process Change and Management: The Case of Singapore{\textquoteright}s National Library Board",
author = "Anand Ramchand and Devadoss, \{Paul Raj\} and Pan, \{Shan L.\}",
year = "2005",
doi = "10.1007/0-387-28918-6\_12",
language = "English",
isbn = "0-387-27560-6",
pages = "139--152",
editor = "Carsten S{\o}rensen and Youngjin Yoo and Kalle Lyytinen and DeGross, \{Janice I.\}",
booktitle = "Designing Ubiquitous Information Environments: Socio-Technical Issues and Challenges",
publisher = "Springer",
address = "Germany",
}