Abstract
This paper explores the nature of internal accountability within service organisations. The study adopts a cross-sectional approach, with the three largest service organisations in the world selected along with Round Table International, a popular service organisation in the UK. This paper utilises Roberts’ framework of individualising/hierarchical and socialising/intelligent forms of accountability, with socialising forms of accountability dominating accountable space within service clubs. The presence of a more ‘intelligent accountability’ dynamic at grassroots level is then considered. This paper concludes with avenues for development of more intelligent accountability within service organisations, along with further research opportunities.
| Original language | English |
|---|---|
| Pages (from-to) | 161-192 |
| Journal | Accounting Forum |
| Volume | 43 |
| Issue number | 1 |
| Early online date | 19 Dec 2018 |
| DOIs | |
| Publication status | Published - 16 Apr 2019 |
Bibliographical note
© 2018, Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International http://creativecommons.org/licenses/by-nc-nd/4.0/Keywords
- Accountability
- Membership organization
- NGO
- Service club
- United Kingdom
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