This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.
- spontaneous volunteers
- convergent volunteers
- unaffiliated volunteers
- community volunteers
Harris, M., Shaw, D., Scully, J., Smith, C. M., & Hieke, G. (2017). The involvement/exclusion paradox of spontaneous volunteering: new lessons from winter flood episodes in England. Nonprofit and Voluntary Sector Quarterly, 46(2), 352-371. https://doi.org/10.1177/0899764016654222