The involvement/exclusion paradox of spontaneous volunteering: new lessons from winter flood episodes in England

Margaret Harris; Duncan Shaw; Judy Scully; Chris M.  Smith; Graham Hieke

doi:10.1177/0899764016654222

The involvement/exclusion paradox of spontaneous volunteering: new lessons from winter flood episodes in England

Margaret Harris^*, Duncan Shaw, Judy Scully, Chris M. Smith, Graham Hieke

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

Abstract

This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.

Original language	English
Pages (from-to)	352-371
Number of pages	20
Journal	Nonprofit and Voluntary Sector Quarterly
Volume	46
Issue number	2
Early online date	12 Jun 2016
DOIs	https://doi.org/10.1177/0899764016654222
Publication status	Published - 1 Apr 2017

Keywords

spontaneous volunteers
convergent volunteers
unaffiliated volunteers
disasters
floods
community volunteers

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Paradox of spontaneous volunteeringAccepted author manuscript, 454 KB

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abstract = "This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed. ",

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The involvement/exclusion paradox of spontaneous volunteering: new lessons from winter flood episodes in England

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