The involvement/exclusion paradox of spontaneous volunteering: new lessons from winter flood episodes in England

Margaret Harris*, Duncan Shaw, Judy Scully, Chris M. Smith, Graham Hieke

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

This article focuses on the involvement and management of spontaneous volunteers (SVs). It develops a new theory—which we call the “involvement/exclusion” paradox—about a situation which is frequently manifested when SVs converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the article analyzes elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.
Original languageEnglish
Pages (from-to)352-371
Number of pages20
JournalNonprofit and Voluntary Sector Quarterly
Volume46
Issue number2
Early online date12 Jun 2016
DOIs
Publication statusPublished - 1 Apr 2017

Keywords

  • spontaneous volunteers
  • convergent volunteers
  • unaffiliated volunteers
  • disasters
  • floods
  • community volunteers

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