The Palgrave Handbook of Servitization

Marko Kohtamäki (Editor), Tim Baines (Editor), Rodrigo Rabetino (Editor), Ali Ziaee Bigdeli (Editor), Christian Kowalkowski (Editor), Rogelio Oliva (Editor), Vinit Parida (Editor)

Research output: Book/ReportEdited Book


Manufacturers have shifted their focus from products to smart solutions in search of higher returns and additional growth opportunities. This shift, described as servitization, or lately as a digital servitization, is not a simple process. Academic study has revealed that its issues are complex, problematic, contingent, and even paradoxical, involving multiple organizational layers, such as operations, strategic, relational, and even ecosystemic layers. Recent literature studies have called for improved theories in servitization, and even alternative narratives. In this handbook, the chapters take different perspectives towards servitization, digital servitization or Product-Service-Software systems, presenting and debating over concepts such as organizational transformation, change management, strategic management, business models, innovation and product-service operations. The handbook provides an opportunity to develop improved theoretical grounds for servitization, and thus to elaborate and develop the field further. This volume will be of great interest for the servitization community, including scholars, Ph.D. and master students, but also company managers, developers and consultants facilitating company’s servitization efforts.
Original languageEnglish
Number of pages540
ISBN (Electronic)9783030757717
ISBN (Print)9783030757700, 978-3-030-75773-1
Publication statusPublished - 2021


  • Servitization
  • Product-service systems
  • Digital servitization
  • Smart solutions
  • Smart services
  • Smart Products
  • Internet-of-Things


Dive into the research topics of 'The Palgrave Handbook of Servitization'. Together they form a unique fingerprint.
  • Theoretical Landscape in Servitization

    Kohtamäki, M., Baines, T., Rabetino, R., Ziaee Bigdeli, A., Kowalkowski, C., Oliva, R. & Parida, V., 27 Jul 2021, The Palgrave Handbook of Servitization. Kohtamäki, M., Baines, T., Rabetino, R., Bigdeli, A. Z., Kowalkowski, C., Oliva, R. & Parida, V. (eds.). Springer, p. 1-23 23 p.

    Research output: Chapter in Book/Published conference outputChapter

    Open Access

Cite this