TY - GEN
T1 - The role of design in the provision of solutions and experiences
AU - Beltagui, Ahmad
AU - Pawar, Kulwant
AU - Riedel, Johann
PY - 2016/4/27
Y1 - 2016/4/27
N2 - It is recognised that companies in almost every sector are making a transition from selling products to innovative, integrated product-service packages. These packages deliver the benefits to customers while generally removing the requirement for ownership of products. The purpose of this paper is to establish the importance of studying design's role in creating innovative product-services. The paper discusses two forms of product-service, with reference to the literature on integrated solutions and experiential services. Two cases, which are considered to be representative of these two approaches, are described, to examine the role of design. This paper presents the two concepts of experiences and solutions as alternative strategies, appropriate in different contexts. This is in contrast to the literatures which describe these as universal approaches. Analysis of the two case companies allows these concepts to be compared and contrasted, with emphasis on the role of design, in terms of design activities and spending on them. This grants a unique perspective which can benefit strategic decision makers, design managers and researchers. The paper closes with suggested research questions to expand the scope of the study, beyond the limitations of the available data.
AB - It is recognised that companies in almost every sector are making a transition from selling products to innovative, integrated product-service packages. These packages deliver the benefits to customers while generally removing the requirement for ownership of products. The purpose of this paper is to establish the importance of studying design's role in creating innovative product-services. The paper discusses two forms of product-service, with reference to the literature on integrated solutions and experiential services. Two cases, which are considered to be representative of these two approaches, are described, to examine the role of design. This paper presents the two concepts of experiences and solutions as alternative strategies, appropriate in different contexts. This is in contrast to the literatures which describe these as universal approaches. Analysis of the two case companies allows these concepts to be compared and contrasted, with emphasis on the role of design, in terms of design activities and spending on them. This grants a unique perspective which can benefit strategic decision makers, design managers and researchers. The paper closes with suggested research questions to expand the scope of the study, beyond the limitations of the available data.
KW - Design
KW - Experience
KW - Product-Service
KW - Solutions
UR - http://www.scopus.com/inward/record.url?scp=85015779053&partnerID=8YFLogxK
UR - https://ieeexplore.ieee.org/document/7461425
U2 - 10.1109/ITMC.2009.7461425
DO - 10.1109/ITMC.2009.7461425
M3 - Conference publication
AN - SCOPUS:85015779053
T3 - 2009 IEEE International Technology Management Conference, ICE 2009
BT - 2009 IEEE International Technology Management Conference, ICE 2009
PB - IEEE
T2 - IEEE International Technology Management Conference, ICE 2009
Y2 - 22 June 2009 through 24 June 2009
ER -