The service leadership scale: a substantive validity test

Andrew M. Farrell
, Anne L. Souchon

Marketing and Entrepreneurship

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

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1 Unpublished Conference Paper

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2003
Service acculturation: a dyadic study of managerial and employee effects upon service firm performance
Farrell, A. M. & Souchon, A. L., 2003.
Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

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