The systemic perspective of service processes: underlying theory, architecture and approach

Luciano Batista, Andy Smart, Roger Maull

Research output: Contribution to conferencePaperpeer-review

Original languageEnglish
Publication statusPublished - 2007
EventEurOMA 2007 Conference -
Duration: 10 Jun 2007 → …

Conference

ConferenceEurOMA 2007 Conference
Period10/06/07 → …

Keywords

  • systems theory
  • systems thinking
  • service processes

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