The use of data envelopment analysis and simulation in process redesign

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

This paper explores the use of the technique of data envelopment analysis (DEA) and simulation modelling in process redesign studies. The paper presents a case study of the use of both techniques in the context of the UK Police Force. It is found that the DEA technique may be a useful addition to the toolkit of a simulation analyst in that it is able to rank the relative perfonnance of business units across multiple input and output measures. A simulation model can operationalise the results of the DEA analysis by providing a model of the benchmark unit. By comparing the performance of the business unit under current and benchmark process designs the benefits of change can be quantified and used as a driver for the reengineering effort.

Original languageEnglish
Title of host publication2003 Summer Computer Simulation Conference, SCSC 2003
PublisherSCS
Pages531-535
Number of pages5
Volume35
Edition3
ISBN (Print)1-56555-268-7
Publication statusPublished - 2003
EventSummer Computer Simulation Conference - Montreal, Canada
Duration: 20 Jul 200324 Jul 2003

Publication series

NameSimulation series
PublisherSAGE
ISSN (Print)0735-9276

Conference

ConferenceSummer Computer Simulation Conference
Abbreviated titleSCSC'03
CountryCanada
CityMontreal
Period20/07/0324/07/03

Keywords

  • data envelopment analysis
  • DEA
  • Police
  • Process redesign

Fingerprint Dive into the research topics of 'The use of data envelopment analysis and simulation in process redesign'. Together they form a unique fingerprint.

  • Cite this

    Greasley, A. (2003). The use of data envelopment analysis and simulation in process redesign. In 2003 Summer Computer Simulation Conference, SCSC 2003 (3 ed., Vol. 35, pp. 531-535). (Simulation series). SCS.