To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice

Research output: Contribution to journalArticle

Abstract

The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.
Original languageEnglish
JournalPersonal Injury Brief Update Law Journal
VolumeMay
Publication statusPublished - 31 May 2008

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Bibliographical note

This article was originally publish in the PI Brief Update Law Journal.

Keywords

  • Healthcare Commission
  • Spotlight on complaints
  • NHS
  • complaint management
  • principle antecedents
  • perceived justice

Cite this

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title = "To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice",
abstract = "The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.",
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