Towards an operations strategy for the infusion of product-centric services into manufacturing: service systems implementation

Tim S. Baines, Howard W. Lightfoot

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

The work in this chapter is concerned with product-centric servitization. This is where a portfolio of services are formed and integrated to support product availability and use. Such servitization can be a valuable source of revenue for a manufacturer, yet little attention has been given to the configuration of the wider operations strategy that needs to be in place to deliver integrated products and services successfully. Therefore, the purpose of this chapter is to put forward a generic set of characteristics for such operations. Our intention is that these characteristics will be valuable to practitioners contemplating sophisticated forms of servitization, as they suggest the likely and significant changes that will be needed to the operations strategy of a conventional manufacturing organisation.
Original languageEnglish
Title of host publicationService systems implementation
EditorsHaluk Demirkan, James C. Spohrer, Vikas Krishna
Place of PublicationLondon
PublisherSpringer
Pages89-111
Number of pages23
ISBN (Electronic)978-1-4419-7904-9
ISBN (Print)978-1-4419-7903-2, 1-4419-7903-4
DOIs
Publication statusPublished - 12 Feb 2011

Publication series

NameService science: research and innovations in the service economy
PublisherSpringer
ISSN (Print)1865-4924
ISSN (Electronic)1865-4932

Keywords

  • servitization
  • service operations
  • service marketing
  • service ­systems
  • operations management
  • framework
  • service science

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    Baines, T. S., & Lightfoot, H. W. (2011). Towards an operations strategy for the infusion of product-centric services into manufacturing: service systems implementation. In H. Demirkan, J. C. Spohrer, & V. Krishna (Eds.), Service systems implementation (pp. 89-111). (Service science: research and innovations in the service economy). Springer. https://doi.org/10.1007/978-1-4419-7904-9_6