Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach

Luciano Batista; Simon Davis-poynter; Irene Ng; Roger Maull

Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach

Luciano Batista
, Simon Davis-poynter
, Irene Ng
, Roger Maull

University of Surrey Business School

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 20 May 2013
Event	Servitization Conference 2013 : Servitization in the multi-organisation enterprise - Aston University, Birmingham, United Kingdom Duration: 20 May 2013 → 21 May 2013

Conference

Conference	Servitization Conference 2013
Country/Territory	United Kingdom
City	Birmingham
Period	20/05/13 → 21/05/13

Keywords

servitisation
outcome-based contracts
Viable Systems Model
systems theory
systems thinking

Cite this

@conference{7e2c740c6cfe477ea2cffe8d37e8885c,

title = "Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach",

keywords = "servitisation, outcome-based contracts, Viable Systems Model, systems theory, systems thinking",

author = "Luciano Batista and Simon Davis-poynter and Irene Ng and Roger Maull",

year = "2013",

month = may,

day = "20",

language = "English",

note = "Servitization Conference 2013 : Servitization in the multi-organisation enterprise ; Conference date: 20-05-2013 Through 21-05-2013",

}

Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach. / Batista, Luciano; Davis-poynter, Simon; Ng, Irene et al.
2013. Paper presented at Servitization Conference 2013 , Birmingham, United Kingdom.

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

TY - CONF

T1 - Transformation of Provider and Customer Organisations to achieve Co-capability in Outcome-based Contracts: A Viable Service Systems approach

AU - Batista, Luciano

AU - Davis-poynter, Simon

AU - Ng, Irene

AU - Maull, Roger

PY - 2013/5/20

Y1 - 2013/5/20

KW - servitisation

KW - outcome-based contracts

KW - Viable Systems Model

KW - systems theory

KW - systems thinking

M3 - Unpublished Conference Paper

T2 - Servitization Conference 2013

Y2 - 20 May 2013 through 21 May 2013

ER -