Abstract
The aim of this paper is to explore the use of empathetic discourse as a complimentary approach to SSM when combined together, as a teaching tool, to allow students to develop better understanding of a problematic situation in organisations. This paper will develop understanding of the connection between empathetic discourse, Soft Systems Methodology (SSM) and complex problem solving within an operations management teaching context. The purpose is twofold. Understanding the connections and then sharing the pedagogical approach to implement these findings in the classroom.
| Original language | English |
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| Title of host publication | EurOMA 2025 Conference Proceedings |
| Number of pages | 10 |
| Publication status | E-pub ahead of print - 16 Jun 2025 |
| Event | EurOMA 2025: Operations Management opening to multi-disciplinarity in a time of grand challenges - Politecnico di Milano, Milan, Italy Duration: 13 Jun 2025 → 18 Jun 2025 https://www.euroma2025.org/ |
Conference
| Conference | EurOMA 2025 |
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| Country/Territory | Italy |
| City | Milan |
| Period | 13/06/25 → 18/06/25 |
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