Understanding innovation in outsourcing services

Ilan Oshri*, Julia Kotlarsky, Alexandra Gerbasi

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference publication

Abstract

Recent years have witnessed an expansion in service industries such as finance, travel and retail. Firms in the services have shifted their traditional occupation with products to consider how value can be created and appropriated in the service industry [1]. In particular, information technology (IT) and IT-enabled business services have become central to a firm's ability to deliver value to its customers, driving firms to seek ways to improve their services and maintain their competitive position. In this regard, the last ten years have witnessed significant growth in the outsourcing industry which shifted from focus on low cost simple tasks such as coding to end-to-end delivery of services that range from IT services and customer services to more complex business services such as Finance and Accounting, Human Resources, Procurement, and knowledge-intensive services such as customer analysis and research services [2].

Original languageEnglish
Title of host publicationThe dynamics of global sourcing, perspectives and practices
Subtitle of host publication6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers
EditorsJulia Kotlarsky, Ilan Oshri , Leslie P. Willcocks
Place of PublicationBerlin (DE)
PublisherSpringer
Pages76-92
Number of pages17
ISBN (Electronic)978-3-642-33920-2
ISBN (Print)978-3-642-33919-6
DOIs
Publication statusPublished - 2012
Event6th Workshop on The Dynamics of Global Sourcing, Perspectives and Practices, 2012 - Courchevel, France
Duration: 12 Mar 201215 Mar 2012

Publication series

NameLecture notes in business information processing
PublisherSpringer
Volume130
ISSN (Print)1865-1348

Workshop

Workshop6th Workshop on The Dynamics of Global Sourcing, Perspectives and Practices, 2012
CountryFrance
CityCourchevel
Period12/03/1215/03/12

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  • Preface

    Kotlarsky, J. (ed.), Oshri, I. & Willcocks, L. P., 2012, The dynamics of global sourcing : perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers. Kotlarsky, J., Oshri, I. & Willcocks, L. P. (eds.). Berlin (DE): Springer, p. I 1 p. (Lecture notes in business information processing ; no. 130).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

  • The dynamics of global sourcing : perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers

    Kotlarsky, J. (ed.), Oshri, I. & Willcocks, L. P., 2012, Berlin (DE): Springer. 235 p. (Lecture notes in business information processing ; no. 130)

    Research output: Book/ReportEdited Book

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