Understanding innovation in outsourcing services

Ilan Oshri; Julia Kotlarsky; Alexandra Gerbasi

doi:10.1007/978-3-642-33920-2_5

Understanding innovation in outsourcing services

Ilan Oshri^*, Julia Kotlarsky, Alexandra Gerbasi

^*Corresponding author for this work

Operations & Information Management

Research output: Chapter in Book/Published conference output › Conference publication

Abstract

Recent years have witnessed an expansion in service industries such as finance, travel and retail. Firms in the services have shifted their traditional occupation with products to consider how value can be created and appropriated in the service industry [1]. In particular, information technology (IT) and IT-enabled business services have become central to a firm's ability to deliver value to its customers, driving firms to seek ways to improve their services and maintain their competitive position. In this regard, the last ten years have witnessed significant growth in the outsourcing industry which shifted from focus on low cost simple tasks such as coding to end-to-end delivery of services that range from IT services and customer services to more complex business services such as Finance and Accounting, Human Resources, Procurement, and knowledge-intensive services such as customer analysis and research services [2].

Original language	English
Title of host publication	The dynamics of global sourcing, perspectives and practices
Subtitle of host publication	6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers
Editors	Julia Kotlarsky, Ilan Oshri , Leslie P. Willcocks
Place of Publication	Berlin (DE)
Publisher	Springer
Pages	76-92
Number of pages	17
ISBN (Electronic)	978-3-642-33920-2
ISBN (Print)	978-3-642-33919-6
DOIs	https://doi.org/10.1007/978-3-642-33920-2_5
Publication status	Published - 2012
Event	6th Workshop on The Dynamics of Global Sourcing, Perspectives and Practices, 2012 - Courchevel, France Duration: 12 Mar 2012 → 15 Mar 2012

Publication series

Name	Lecture notes in business information processing
Publisher	Springer
Volume	130
ISSN (Print)	1865-1348

Workshop

Workshop	6th Workshop on The Dynamics of Global Sourcing, Perspectives and Practices, 2012
Country/Territory	France
City	Courchevel
Period	12/03/12 → 15/03/12

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10.1007/978-3-642-33920-2_5

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Oshri, I., Kotlarsky, J., & Gerbasi, A. (2012). Understanding innovation in outsourcing services. In J. Kotlarsky, I. Oshri , & L. P. Willcocks (Eds.), The dynamics of global sourcing, perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers (pp. 76-92). (Lecture notes in business information processing; Vol. 130). Springer. https://doi.org/10.1007/978-3-642-33920-2_5

Oshri, Ilan ; Kotlarsky, Julia ; Gerbasi, Alexandra. / Understanding innovation in outsourcing services. The dynamics of global sourcing, perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers. editor / Julia Kotlarsky ; Ilan Oshri ; Leslie P. Willcocks. Berlin (DE) : Springer, 2012. pp. 76-92 (Lecture notes in business information processing).

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Oshri, I, Kotlarsky, J & Gerbasi, A 2012, Understanding innovation in outsourcing services. in J Kotlarsky, I Oshri & LP Willcocks (eds), The dynamics of global sourcing, perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers. Lecture notes in business information processing, vol. 130, Springer, Berlin (DE), pp. 76-92, 6th Workshop on The Dynamics of Global Sourcing, Perspectives and Practices, 2012, Courchevel, France, 12/03/12. https://doi.org/10.1007/978-3-642-33920-2_5

Understanding innovation in outsourcing services. / Oshri, Ilan; Kotlarsky, Julia; Gerbasi, Alexandra.
The dynamics of global sourcing, perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers. ed. / Julia Kotlarsky; Ilan Oshri ; Leslie P. Willcocks. Berlin (DE): Springer, 2012. p. 76-92 (Lecture notes in business information processing; Vol. 130).

Research output: Chapter in Book/Published conference output › Conference publication

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AU - Gerbasi, Alexandra

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AB - Recent years have witnessed an expansion in service industries such as finance, travel and retail. Firms in the services have shifted their traditional occupation with products to consider how value can be created and appropriated in the service industry [1]. In particular, information technology (IT) and IT-enabled business services have become central to a firm's ability to deliver value to its customers, driving firms to seek ways to improve their services and maintain their competitive position. In this regard, the last ten years have witnessed significant growth in the outsourcing industry which shifted from focus on low cost simple tasks such as coding to end-to-end delivery of services that range from IT services and customer services to more complex business services such as Finance and Accounting, Human Resources, Procurement, and knowledge-intensive services such as customer analysis and research services [2].

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Oshri I, Kotlarsky J, Gerbasi A. Understanding innovation in outsourcing services. In Kotlarsky J, Oshri I, Willcocks LP, editors, The dynamics of global sourcing, perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers. Berlin (DE): Springer. 2012. p. 76-92. (Lecture notes in business information processing). doi: 10.1007/978-3-642-33920-2_5

Understanding innovation in outsourcing services

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The dynamics of global sourcing : perspectives and practices: 6th global sourcing workshop 2012, Courchevel, France, March 12-15, 2012, revised selected papers

Cite this