Abstract
The aim of this study was to validate a scale of learning strategies, as derived from the educational literature, in an organizational context. Participants were 628 call centre employees. Both exploratory and confirmatory factor analyses suggested that a six-factor structure most accurately represented the learning strategies examined. Specifically, three cognitive (extrinsic work reflection, intrinsic work reflection, reproduction) and three behavioural strategies (interpersonal help seeking, help seeking from written material, practical application) were found.
Original language | English |
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Pages (from-to) | 675-681 |
Number of pages | 7 |
Journal | Journal of Occupational and Organizational Psychology |
Volume | 74 |
Issue number | 5 |
DOIs | |
Publication status | Published - Dec 2001 |
Keywords
- learning strategies
- educational literature
- organizational context
- call centre employees
- cognitive learning strategies examined
- extrinsic work reflection
- intrinsic work reflection
- reproduction
- behavioural strategies
- interpersonal help seeking
- help seeking from written material
- practical application