The work reported in this paper is part of a project simulating maintenance operations in an automotive engine production facility. The decisions made by the people in charge of these operations form a crucial element of this simulation. Eliciting this knowledge is problematic. One approach is to use the simulation model as part of the knowledge elicitation process. This paper reports on the experience so far with using a simulation model to support knowledge management in this way. Issues are discussed regarding the data available, the use of the model, and the elicitation process itself. © 2004 Elsevier B.V. All rights reserved.
Bibliographical noteNOTICE: this is the author’s version of a work that was accepted for publication in Changes resulting from the publishing process, such as peer review, editing, corrections, structural formatting, and other quality control mechanisms may not be reflected in this document. Changes may have been made to this work since it was submitted for publication. A definitive version was subsequently published in Edwards, John S.; Alifantis, T.; Hurrion, R.D.; Ladbrook, J.; Robinson, S. and Waller, A. (2004). Using a simulation model for knowledge elicitation and knowledge management. Simulation Modelling Practice and Theory, 12 (7/8), pp. 527-540. DOI 10.1016/j.simpat.2003.09.003
- knowledge elicitation
- knowledge management