Using decision support systems to facilitate the social process of knowledge management

Gilberto Montibeller, Duncan Shaw*, Mark Westcombe

*Corresponding author for this work

Research output: Contribution to journalArticle

Abstract

The social processes involved in engaging small groups of 3-15 managers in their sharing, organising, acquiring, creating and using knowledge can be supported with software and facilitator assistance. This paper introduces three such systems that we have used as facilitators to support groups of managers in their social process of decision-making by managing knowledge during face-to-face meetings. The systems include Compendium, Group Explorer (with Decision Explorer) and V*I*S*A. We review these systems for group knowledge management where the aim is for better decision-making, and discuss the principles of deploying each in a group meeting. © 2006 Operational Research Society Ltd. All rights reserved.

Original languageEnglish
Pages (from-to)125-137
Number of pages13
JournalKnowledge Management Research and Practice
Volume4
Issue number2
DOIs
Publication statusPublished - May 2006

Keywords

  • decision-making
  • facilitation
  • group knowledge management
  • knowledge management systems
  • social processes
  • software

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