@inproceedings{4b174ed59c8445b7941a01e53b98da31,
title = "Using facilitated simulation to evaluate integrated community-based health and social care services",
abstract = "This paper introduces SIMTEGR8, which stands for {"}Simulation for Great Care{"}. SIMTEGR8 is a new facilitated simulation approach, developed to evaluate the effectiveness of integrated community-based health and social care services. Working jointly with different stakeholder groups (service providers, commissioners, and service users), simulation models are developed and used as a catalyst for generating discussion about the effectiveness of the patient pathway and for identifying potential improvements to the services evaluated. Service users, a stakeholder group that can contribute to the knowledge generated in facilitated modelling sessions, have not been involved in facilitated simulation studies reported so far in the literature. The SIMTEGR8 approach is illustrated using a case study on the evaluation of the Lightbulb service, a housing support provider based in the Leicestershire area in the UK. The outcomes of the study and the challenges faced with involving stakeholders in simulation projects are discussed.",
keywords = "Discrete-event simulation, Facilitation, Health care, Simtegr8 approach",
author = "Tako, {Antuela A.} and Anastasia Gogi and Cheryl Davenport and Stewart Robinson and Zoe Radnor",
year = "2021",
month = mar,
day = "22",
doi = "10.36819/SW21.010",
language = "English",
series = "Operational Research Society 10th Simulation Workshop, SW 2021 - Proceedings",
publisher = "Operational Research Society",
pages = "97--106",
editor = "Masoud Fakhimi and Tom Boness and Duncan Robertson",
booktitle = "Proceedings of the Operational Research Society Simulation Workshop 2021 (SW21)",
note = "10th Operational Research Society Simulation Workshop, SW 2021 ; Conference date: 22-03-2021 Through 26-03-2021",
}