Verifying concepts for complex product-service (CoPS) design

Torsten Dehn, Daniel Chicksand, Louise A Knight

Research output: Contribution to conferencePaper

Abstract

With many complex product/system manufacturers facing intensified global competition, stricter environmental regulation, increased non-conformity risks and demand shifts towards customised life cycle solutions, product bundling with additional services is viewed as a way to support company growth and societal compliance. However, Product-Service Systems (PSS) inherit design complexity because of extended product life cycle, global service operation and modular customisation aspects. This is especially true for Complex Products and Systems (CoPS) facing significant challenges as regards concurrent engineering, system architecture, portfolio management or design collaboration. While some researchers advocate modifying New Product Development (NPD) approaches to include services, others propose PSS specific frameworks. This paper systematically investigates 119 design frameworks concerning CoPS applicability and idea-to-launch integrated design coverage. For this purpose, all frameworks are analysed by matching CoPS design characteristics and process scope completeness with nine conceptual frameworks fulfilling both criteria. Moreover, cross framework comparison was completed in light of related topics derived from literature. Findings indicate that 63% of the frameworks are applicable for CoPS also regularly adopting integrated product-service design approaches. However, frameworks often fall short of product/service modularity, portfolio management and network collaboration considerations. Differences between hardware, software and service solution characteristics are further neglected. In addition, most frameworks concentrate on particular tasks, phases or service designs, but do not provide a holistic approach. Although it may be possible to combine frameworks, this is problematic as the research studies investigated represent distinct perspectives, with unique focus points and industry assumptions. Having obtained deeper insights into CoPS peculiarities and PSS development, an advanced conceptual CoPSS design framework is proposed.
Original languageEnglish
Publication statusPublished - 22 Apr 2018
Event27th International Conference on the Management of Technology - Aston University, Birmingham, United Kingdom
Duration: 22 Apr 201826 Apr 2018

Conference

Conference27th International Conference on the Management of Technology
Abbreviated titleIAMOT
CountryUnited Kingdom
CityBirmingham
Period22/04/1826/04/18

Fingerprint

Life cycle
Concurrent engineering
Environmental regulations
Conceptual design
Product development
Industry
Hardware
Compliance

Keywords

  • Complex Products and Systems (CoPS); Product-Service Systems (PSS); New Product Development (NPD); Design Concept; Modular Development; Portfolio Management

Cite this

Dehn, T., Chicksand, D., & Knight, L. A. (2018). Verifying concepts for complex product-service (CoPS) design. Paper presented at 27th International Conference on the Management of Technology, Birmingham, United Kingdom.
Dehn, Torsten ; Chicksand, Daniel ; Knight, Louise A. / Verifying concepts for complex product-service (CoPS) design. Paper presented at 27th International Conference on the Management of Technology, Birmingham, United Kingdom.
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Dehn, T, Chicksand, D & Knight, LA 2018, 'Verifying concepts for complex product-service (CoPS) design' Paper presented at 27th International Conference on the Management of Technology, Birmingham, United Kingdom, 22/04/18 - 26/04/18, .

Verifying concepts for complex product-service (CoPS) design. / Dehn, Torsten; Chicksand, Daniel; Knight, Louise A.

2018. Paper presented at 27th International Conference on the Management of Technology, Birmingham, United Kingdom.

Research output: Contribution to conferencePaper

TY - CONF

T1 - Verifying concepts for complex product-service (CoPS) design

AU - Dehn, Torsten

AU - Chicksand, Daniel

AU - Knight, Louise A

PY - 2018/4/22

Y1 - 2018/4/22

N2 - With many complex product/system manufacturers facing intensified global competition, stricter environmental regulation, increased non-conformity risks and demand shifts towards customised life cycle solutions, product bundling with additional services is viewed as a way to support company growth and societal compliance. However, Product-Service Systems (PSS) inherit design complexity because of extended product life cycle, global service operation and modular customisation aspects. This is especially true for Complex Products and Systems (CoPS) facing significant challenges as regards concurrent engineering, system architecture, portfolio management or design collaboration. While some researchers advocate modifying New Product Development (NPD) approaches to include services, others propose PSS specific frameworks. This paper systematically investigates 119 design frameworks concerning CoPS applicability and idea-to-launch integrated design coverage. For this purpose, all frameworks are analysed by matching CoPS design characteristics and process scope completeness with nine conceptual frameworks fulfilling both criteria. Moreover, cross framework comparison was completed in light of related topics derived from literature. Findings indicate that 63% of the frameworks are applicable for CoPS also regularly adopting integrated product-service design approaches. However, frameworks often fall short of product/service modularity, portfolio management and network collaboration considerations. Differences between hardware, software and service solution characteristics are further neglected. In addition, most frameworks concentrate on particular tasks, phases or service designs, but do not provide a holistic approach. Although it may be possible to combine frameworks, this is problematic as the research studies investigated represent distinct perspectives, with unique focus points and industry assumptions. Having obtained deeper insights into CoPS peculiarities and PSS development, an advanced conceptual CoPSS design framework is proposed.

AB - With many complex product/system manufacturers facing intensified global competition, stricter environmental regulation, increased non-conformity risks and demand shifts towards customised life cycle solutions, product bundling with additional services is viewed as a way to support company growth and societal compliance. However, Product-Service Systems (PSS) inherit design complexity because of extended product life cycle, global service operation and modular customisation aspects. This is especially true for Complex Products and Systems (CoPS) facing significant challenges as regards concurrent engineering, system architecture, portfolio management or design collaboration. While some researchers advocate modifying New Product Development (NPD) approaches to include services, others propose PSS specific frameworks. This paper systematically investigates 119 design frameworks concerning CoPS applicability and idea-to-launch integrated design coverage. For this purpose, all frameworks are analysed by matching CoPS design characteristics and process scope completeness with nine conceptual frameworks fulfilling both criteria. Moreover, cross framework comparison was completed in light of related topics derived from literature. Findings indicate that 63% of the frameworks are applicable for CoPS also regularly adopting integrated product-service design approaches. However, frameworks often fall short of product/service modularity, portfolio management and network collaboration considerations. Differences between hardware, software and service solution characteristics are further neglected. In addition, most frameworks concentrate on particular tasks, phases or service designs, but do not provide a holistic approach. Although it may be possible to combine frameworks, this is problematic as the research studies investigated represent distinct perspectives, with unique focus points and industry assumptions. Having obtained deeper insights into CoPS peculiarities and PSS development, an advanced conceptual CoPSS design framework is proposed.

KW - Complex Products and Systems (CoPS); Product-Service Systems (PSS); New Product Development (NPD); Design Concept; Modular Development; Portfolio Management

M3 - Paper

ER -

Dehn T, Chicksand D, Knight LA. Verifying concepts for complex product-service (CoPS) design. 2018. Paper presented at 27th International Conference on the Management of Technology, Birmingham, United Kingdom.