"What If the Service Provider Treats Me Differently?” Counterfactual Thinking and Customers Satisfaction Following a Double Deviation

Research output: Unpublished contribution to conference › Unpublished Conference Paper › peer-review

Original language	English
Publication status	Published - 2018
Event	47th EMAC Annual Conference - Glasgow, United Kingdom Duration: 29 May 2018 → 1 Jun 2018

Cite this

@conference{722c699978f8485fab6c757dc10c9fb8,

title = "{"}What If the Service Provider Treats Me Differently?” Counterfactual Thinking and Customers Satisfaction Following a Double Deviation",

author = "Hai-Anh Tran and Ismail Golgeci",

year = "2018",

language = "English",

note = "47th EMAC Annual Conference ; Conference date: 29-05-2018 Through 01-06-2018",

}

TY - CONF

T1 - "What If the Service Provider Treats Me Differently?” Counterfactual Thinking and Customers Satisfaction Following a Double Deviation

AU - Tran, Hai-Anh

AU - Golgeci, Ismail

PY - 2018

Y1 - 2018

UR - http://www.emac-2018.org/r/default.asp?iId=IDHGLH

M3 - Unpublished Conference Paper

T2 - 47th EMAC Annual Conference

Y2 - 29 May 2018 through 1 June 2018

ER -