When promoting positive feelings pays

Aggregate job satisfaction, work design features, and innovation in manufacturing organizations

Helen J. Shipton, Michael A. West, Carole L. Parkes, Jeremy F. Dawson, Malcolm G. Patterson

Research output: Contribution to journalArticle

Abstract

This study investigates the relationship between aggregate job satisfaction and organizational innovation. In a sample of manufacturing companies, data were gathered from 3717 employees in 28 UK manufacturing organizations about their job satisfaction and aggregated to the organizational level. Data on innovation in technology/processes were gathered from multiple respondents in the same organizations 24 months later. The results revealed that aggregate job satisfaction was a significant predictor of subsequent organizational innovation, even after controlling for prior organizational innovation and profitability. Moreover the data indicated that the relationship between aggregate job satisfaction and innovation in production technology/processes was moderated by two factors: job variety and a commitment to "single status". Unlike previous studies, we conceptualize job satisfaction at the aggregate rather than the individual level and examine innovation rather than creativity. We propose that where the majority of employees experience job satisfaction, they will endorse rather than resist innovation and work collaboratively to implement as well as to generate creative ideas.

Original languageEnglish
Pages (from-to)404-430
Number of pages27
JournalEuropean Journal of Work and Organizational Psychology
Volume15
Issue number4
DOIs
Publication statusPublished - 2006

Fingerprint

Job Satisfaction
Emotions
Organizational Innovation
Technology
Creativity
Innovation
Work design
Job satisfaction
Manufacturing organizations
Organizational innovation

Keywords

  • job satisfaction
  • organizational innovation
  • job variety
  • aggregate

Cite this

Shipton, Helen J. ; West, Michael A. ; Parkes, Carole L. ; Dawson, Jeremy F. ; Patterson, Malcolm G. / When promoting positive feelings pays : Aggregate job satisfaction, work design features, and innovation in manufacturing organizations. In: European Journal of Work and Organizational Psychology. 2006 ; Vol. 15, No. 4. pp. 404-430.
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When promoting positive feelings pays : Aggregate job satisfaction, work design features, and innovation in manufacturing organizations. / Shipton, Helen J.; West, Michael A.; Parkes, Carole L.; Dawson, Jeremy F.; Patterson, Malcolm G.

In: European Journal of Work and Organizational Psychology, Vol. 15, No. 4, 2006, p. 404-430.

Research output: Contribution to journalArticle

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