TY - JOUR
T1 - Why organizational and community diversity matter
T2 - Representativeness and the Emergence of Incivility and Organizational Performance
AU - King, Eden B.
AU - Dawson, Jeremy
AU - West, Michael
AU - Gilrane, Veronica
AU - Peddie, Chad I.
AU - Bastin, Lucy
PY - 2011/12/1
Y1 - 2011/12/1
N2 - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.
AB - Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.
UR - https://journals.aom.org/doi/10.5465/amj.2010.0016
U2 - 10.5465/amj.2010.0016
DO - 10.5465/amj.2010.0016
M3 - Article
VL - 54
SP - 1103
EP - 1118
JO - Academy of Management Journal
JF - Academy of Management Journal
SN - 0001-4273
IS - 6
ER -