Work processes and emerging problems in Indian call centres

Pawan Budhwar, Neeru Malhotra, Virender Singh

Research output: Chapter in Book/Report/Conference proceedingChapter

Original languageEnglish
Title of host publicationThe next available operator
Subtitle of host publicationmanaging numan resources in Indian business process outsourcing industry
EditorsMohan Thite, Bob Russell
Place of PublicationNew Delhi (IN)
PublisherSAGE
Pages59-82
Number of pages24
ISBN (Electronic)978-81-32-10126-0
ISBN (Print)978-81-78-29932-7, 81-78-29932-1
Publication statusPublished - 2009

Cite this

Budhwar, P., Malhotra, N., & Singh, V. (2009). Work processes and emerging problems in Indian call centres. In M. Thite, & B. Russell (Eds.), The next available operator: managing numan resources in Indian business process outsourcing industry (pp. 59-82). New Delhi (IN): SAGE.