Work processes and emerging problems in Indian call centres

Pawan Budhwar, Neeru Malhotra, Virender Singh

Research output: Chapter in Book/Published conference output › Chapter

Original language	English
Title of host publication	The next available operator
Subtitle of host publication	managing numan resources in Indian business process outsourcing industry
Editors	Mohan Thite, Bob Russell
Place of Publication	New Delhi (IN)
Publisher	SAGE
Pages	59-82
Number of pages	24
ISBN (Electronic)	978-81-32-10126-0
ISBN (Print)	978-81-78-29932-7, 81-78-29932-1
Publication status	Published - 2009

Cite this

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title = "Work processes and emerging problems in Indian call centres",

author = "Pawan Budhwar and Neeru Malhotra and Virender Singh",

year = "2009",

language = "English",

isbn = "978-81-78-29932-7",

pages = "59--82",

editor = "Mohan Thite and Bob Russell",

booktitle = "The next available operator",

publisher = "SAGE",

address = "United States",

}

TY - CHAP

T1 - Work processes and emerging problems in Indian call centres

AU - Budhwar, Pawan

AU - Malhotra, Neeru

AU - Singh, Virender

PY - 2009

Y1 - 2009

UR - http://www.uk.sagepub.com/books/Book233851

M3 - Chapter

SN - 978-81-78-29932-7

SN - 81-78-29932-1

SP - 59

EP - 82

BT - The next available operator

A2 - Thite, Mohan

A2 - Russell, Bob

PB - SAGE

CY - New Delhi (IN)

ER -