Work processes and emerging problems in Indian call centres

Pawan Budhwar, Neeru Malhotra, Virender Singh

Research output: Chapter in Book/Published conference output › Chapter

2 Commissioned report

2 results

2009
HRM systems, internal marketing and performance in Indian call centres: full research report ESRC end of award report, RES-000-22-1876
Budhwar, P. & Malhotra, N., 8 Jul 2009, Swindon: ESRC.
Research output: Book/Report › Commissioned report

Open Access
File
HRM systems, internal marketing and performance in Indian call centres: non-technical summary (Research summary) ESRC end of award report, RES-000-22-1876. Swindon: ESRC
Budhwar, P. & Malhotra, N., 8 Jul 2009, Swindon: ESRC.
Research output: Book/Report › Commissioned report

Open Access
File