Human resource allocation in a call centre

  • A.E. Oudet

Student thesis: Master's ThesisMaster of Science (by Research)

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT
Date of Award1998
Original languageEnglish

Keywords

  • human resource allocation
  • call centre
  • ekectronic engineering
  • computer science

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