Process improvement and quality management systems in the financial services industry
: the case for the OPEX quality management system and framework

  • G. Diem

Student thesis: Master's Thesis › Master of Science (by Research)

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT
Date of Award2008
Original languageEnglish
Awarding Institution
  • Aston University

Keywords

  • process improvement
  • quality management
  • financial services industry
  • mamagement framework

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