Process improvement and quality management systems in the financial services industry

: the case for the OPEX quality management system and framework

  • G. Diem

Student thesis: Master's ThesisMaster of Science (by Research)

Abstract

DUE TO COPYRIGHT RESTRICTIONS ONLY AVAILABLE FOR CONSULTATION AT ASTON UNIVERSITY LIBRARY AND INFORMATION SERVICES WITH PRIOR ARRANGEMENT
Date of Award2008
LanguageEnglish

Keywords

  • process improvement
  • quality management
  • financial services industry
  • mamagement framework

Cite this

Process improvement and quality management systems in the financial services industry: the case for the OPEX quality management system and framework
Diem, G. (Author). 2008

Student thesis: Master's ThesisMaster of Science (by Research)