A process view of knowledge management: it ain't want you do, it's the way that you do it

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Abstract

Knowledge management needs to consider the three related elements of people, processes and technology. Much existing work has concentrated on either people or technology, often to the exclusion of the other two elements. Yet without thinking about process ? the way people, organisations and even technology actually do things ? any implementation of a knowledge management initiative is at best risky, and at worst doomed to failure. This paper looks at various ways in which a process view has appeared, expl icitly or implicitly, in knowledge management research and practice so far, and reflects on how more 'thinking about process' might improve knowledge management in the future. Consistent with this overall viewpoint, the issues generally centre less on wha t a process view would suggest should be done, but rather on the way that it would be implemented in practice.
Original languageEnglish
Pages (from-to)297-306
Number of pages10
JournalElectronic Journal of Knowledge Management
Volume9
Issue number4
Publication statusPublished - Dec 2011

Bibliographical note

Original source: Electronic journal of knowledge management

Keywords

  • KM theory
  • process
  • KM practise
  • KM research

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