Research output per year
Research output per year
Grégoire Burel, Yulan He
Research output: Chapter in Book/Published conference output › Conference publication
Online enquiry communities such as Question Answering (Q&A) websites allow people to seek answers to all kind of questions. With the growing popularity of such platforms, it is important for community managers to constantly monitor the performance of their communities. Although different metrics have been proposed for tracking the evolution of such communities, maturity, the process in which communities become more topic proficient over time, has been largely ignored despite its potential to help in identifying robust communities. In this paper, we interpret community maturity as the proportion of complex questions in a community at a given time. We use the Server Fault (SF) community, a Question Answering (Q&A) community of system administrators, as our case study and perform analysis on question complexity, the level of expertise required to answer a question. We show that question complexity depends on both the length of involvement and the level of contributions of the users who post questions within their community. We extract features relating to askers, answerers, questions and answers, and analyse which features are strongly correlated with question complexity. Although our findings highlight the difficulty of automatically identifying question complexity, we found that complexity is more influenced by both the topical focus and the length of community involvement of askers. Following the identification of question complexity, we define a measure of maturity and analyse the evolution of different topical communities. Our results show that different topical communities show different maturity patterns. Some communities show a high maturity at the beginning while others exhibit slow maturity rate.
Original language | English |
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Title of host publication | Proceedings of the 24th ACM conference on hypertext and social media, HT '13 |
Place of Publication | New York, NY (US) |
Publisher | ACM |
Pages | 1-10 |
Number of pages | 10 |
ISBN (Print) | 978-1-4503-1967-6 |
DOIs | |
Publication status | Published - 10 Jul 2013 |
Event | 24th ACM conference on Hypertext and social media - Paris, France Duration: 1 May 2013 → 3 May 2013 |
Conference | 24th ACM conference on Hypertext and social media |
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Abbreviated title | Hypertext 2013 |
Country/Territory | France |
City | Paris |
Period | 1/05/13 → 3/05/13 |
Research output: Chapter in Book/Published conference output › Conference publication
Research output: Chapter in Book/Published conference output › Conference publication