To err is human to forgive divine: spotlight on complaints in the NHS, the crusade for perceived justice

Research output: Contribution to journalArticle

View graph of relations Save citation

Open

Authors

Research units

Abstract

The Healthcare Commission’s recently published report ‘Spotlight on Complaints’ highlights a general state of malaise with the NHS’ approach to complaint management. The conclusion of this the second report by the Commission is clear, NHS Trusts still have much to do to improve the principle antecedents, which collectively construct complainants’ attainment of perceived justice.

Documents

Details

Original languageEnglish
JournalPersonal Injury Brief Update Law Journal
VolumeMay
Publication statusPublished - 31 May 2008

Bibliographic note

This article was originally publish in the PI Brief Update Law Journal.

    Keywords

  • Healthcare Commission, Spotlight on complaints, NHS, complaint management, principle antecedents, perceived justice

Download statistics

No data available

Employable Graduates; Exploitable Research

Copy the text from this field...