Photo of Leigh Harrington
    • United Kingdom


    Research output per year

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    Personal profile

    Research Interests

    My research interests concern spoken discourse and written discourse in a variety of professional and institutional contexts, including call centres, healthcare settings, and debt collection encounters.  My analysis typically applies theories, concepts, and analytical tools from socio-pragmatics research to identify (in)effective, (in)equitable, (un)ethical, or (il)legal communicative practices. As part the Centre for Language and Law, I am particularly interested in analysing how such communicative practices interact with and are informed by relevant policies, regulations, and legislation. 

    My PhD thesis analysed telephone-mediated debt collection encounters in a credit union, focussing on the interactants’ use of face(work) and (im)politeness. Previously, as a Research Affiliate at the University of Nottingham, I have used corpus linguistic methods to identify evidence of public engagement with STEM subjects as part of a REF Impact Case Study. 


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    Research Output

    • 1 Chapter (peer-reviewed)
    • 1 Article

    Learning to manage rapport in GP trainee encounters: A discursive politeness approach

    Harrington, L., Emerson, T., Mullany, L., Atkins, S., Churchill, D., Winter, R. & Patel, R., 2020, (Accepted/In press) Politeness in Professional Contexts. Amsterdam: John Benjamins

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    “Helping you to pay us”: Rapport management in debt collection call centre encounters

    Harrington, L., 26 Jul 2018, In : Journal of Politeness Research. 14, 2, p. 201-231 30 p.

    Research output: Contribution to journalArticle

    Open Access