Photo of Leigh Harrington
    • United Kingdom

    20182020

    Research output per year

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    Personal profile

    Research Interests

    My research interests concern spoken discourse and written discourse in a variety of professional and institutional contexts, including call centres, healthcare settings, and debt collection encounters.  My analysis typically applies theories, concepts, and analytical tools from socio-pragmatics research to identify (in)effective, (in)equitable, (un)ethical, or (il)legal communicative practices. As part the Centre for Language and Law, I am particularly interested in analysing how such communicative practices interact with and are informed by relevant policies, regulations, and legislation. 

    My PhD thesis analysed telephone-mediated debt collection encounters in a credit union, focussing on the interactants’ use of face(work) and (im)politeness. Previously, as a Research Affiliate at the University of Nottingham, I have used corpus linguistic methods to identify evidence of public engagement with STEM subjects as part of a REF Impact Case Study. 

     

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    Research Output

    • 2 Article
    • 1 Chapter (peer-reviewed)

    Learning to manage rapport in GP trainee encounters: A discursive politeness approach

    Emerson, T., Harrington, L., Mullany, L., Atkins, S., Churchill, D., Winter, R. & Patel, R., 15 Aug 2020, Politeness in Professional Contexts. Archer, D., Grainger, K. & Jagodziński, P. (eds.). Amsterdam: John Benjamins, p. 25-54 30 p. (Politeness in Professional Contexts).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    Narrative practices in debt collection encounters

    Harrington, L., 22 Sep 2020, (Accepted/In press) In : Narrative Inquiry.

    Research output: Contribution to journalArticle

  • “Helping you to pay us”: Rapport management in debt collection call centre encounters

    Harrington, L., 26 Jul 2018, In : Journal of Politeness Research. 14, 2, p. 201-231 30 p.

    Research output: Contribution to journalArticle

    Open Access
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