Photo of Leigh Harrington
    • United Kingdom


    Research output per year

    If you made any changes in Pure these will be visible here soon.

    Personal profile

    Research Interests

    My research interests concern spoken discourse and written discourse in a variety of professional and institutional contexts, including call centres, healthcare settings, and debt collection encounters.  My analysis typically applies theories, concepts, and analytical tools from socio-pragmatics research to identify (in)effective, (in)equitable, (un)ethical, or (il)legal communicative practices. As part the Centre for Language and Law, I am particularly interested in analysing how such communicative practices interact with and are informed by relevant policies, regulations, and legislation. 

    My PhD thesis analysed telephone-mediated debt collection encounters in a credit union, focussing on the interactants’ use of face(work) and (im)politeness. Previously, as a Research Affiliate at the University of Nottingham, I have used corpus linguistic methods to identify evidence of public engagement with STEM subjects as part of a REF Impact Case Study. 


    Fingerprint Dive into the research topics where Leigh Harrington is active. These topic labels come from the works of this person. Together they form a unique fingerprint.

    • 2 Similar Profiles

    Research Output

    • 2 Article
    • 1 Chapter (peer-reviewed)

    Learning to manage rapport in GP trainee encounters: A discursive politeness approach

    Emerson, T., Harrington, L., Mullany, L., Atkins, S., Churchill, D., Winter, R. & Patel, R., 15 Aug 2020, Politeness in Professional Contexts. Archer, D., Grainger, K. & Jagodziński, P. (eds.). Amsterdam: John Benjamins, p. 25-54 30 p. (Politeness in Professional Contexts).

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

    Narrative practices in debt collection encounters

    Harrington, L., 22 Sep 2020, (Accepted/In press) In : Narrative Inquiry.

    Research output: Contribution to journalArticle

  • “Helping you to pay us”: Rapport management in debt collection call centre encounters

    Harrington, L., 26 Jul 2018, In : Journal of Politeness Research. 14, 2, p. 201-231 30 p.

    Research output: Contribution to journalArticle

    Open Access