A case study analysis on information and communication technology usage in small logistics service companies

Edward Sweeney, Pietro Evangelista

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

The impact of ICT (information and communications technology) on the logistics service industry is reshaping its organisation and structure. Within this process, the nature of changes resulting from ICT dissemination in small 3PLs (third party logistics providers) is still unclear, although a large number of logistics service markets, especially in the EU context, are populated by a high number of small 3PLs. In addition, there is still a gap in the literature where the role of technological capability in small 3PLs is seriously underestimated. This gives rise to the need to develop investigation in this area. The paper presents the preliminary results of a case study analysis on ICT usage in a sample of 7 small Italian 3PLs. The results highlight some of the barriers to effective ICT implementation, as well as some of the critical success factors.
Original languageEnglish
Title of host publicationProceedings of the Eighth Annual Global Information Technology Management Association (GITMA)
EditorsPrashant C. Palvia, M. Naveed Baqir, Praveen Pinjani
Publication statusPublished - 2007
Event8th Annual Global Information Technology Management Association - Naples, Italy
Duration: 17 Jun 200719 Jun 2007

Conference

Conference8th Annual Global Information Technology Management Association
Abbreviated titleGITMA World Conference
CountryItaly
CityNaples
Period17/06/0719/06/07

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    Sweeney, E., & Evangelista, P. (2007). A case study analysis on information and communication technology usage in small logistics service companies. In P. C. Palvia, M. N. Baqir, & P. Pinjani (Eds.), Proceedings of the Eighth Annual Global Information Technology Management Association (GITMA)